I help businesses deliver excellent customer experiences by handling customer inquiries, resolving issues, and providing timely, professional support across email, live chat, and other communication channels. I use tools like Zendesk, Gorgias, Shopify, and HubSpot to organize support requests, manage customer interactions, and help businesses build lasting customer relationships.
Get in touchEnugu, Nigeria · Available in WAT
Hello! I'm Anthonia Bernard, a Customer Support Specialist who enjoys helping businesses create positive customer experiences.
My journey combines a background in Mass Communication with experience in retail sales and customer interactions. These experiences have helped me develop strong communication skills, patience, and an understanding of the importance of listening to customers, addressing their concerns, and building trust.
I enjoy helping customers find answers, resolving complaints professionally, managing support inquiries, and ensuring customers feel heard and valued. I'm familiar with customer support tools such as Zendesk, Gorgias, HubSpot, and Shopify, which I use in practice projects to develop my skills in ticket management, macros, automation, and customer relationship management.
When working with me, you can expect clear communication, attention to detail, a willingness to learn, and a commitment to following through on tasks. I value teamwork, take feedback positively, and understand that every customer interaction is an opportunity to strengthen a business's reputation.
I'm based in Nigeria (WAT, UTC+1) and open to remote opportunities with businesses across different industries and time zones.
If you're looking for a reliable Customer Support Specialist who cares about your customers' experience, I'd love to connect!
Get to know me, my approach to customer support, and how I can help your business deliver excellent customer experiences.
The tasks that eat your week, handled to your standard.
I help businesses answer customer inquiries, resolve complaints, and provide helpful support that builds customer trust and satisfaction.
I manage customer conversations with clear, friendly, and timely responses that improve customer experiences and strengthen relationships.
I organize support tickets, track customer issues, and follow up on requests to ensure efficient workflows and timely resolutions.
I handle customer complaints with patience and professionalism to rebuild trust and maintain positive customer relationships.
I assist customers with order inquiries, delivery updates, returns, and refund requests to ensure a smooth customer experience.
I update customer records, organize information, and maintain accurate records to support efficient customer relationship management.
I create clear FAQs and help articles that answer common questions and help customers find solutions quickly.
I follow up on unresolved issues and customer inquiries to ensure concerns receive attention and customers feel valued.
I assist with data entry, email management, record keeping, and routine administrative tasks to keep daily operations organized.
I use customer support and CRM tools to manage inquiries, organize tickets, and deliver efficient customer service.
Customer Support Portfolio
3-4hrsSaved per weekI created reusable response macros in Zendesk to help streamline customer replies, maintain consistent communication, and improve support efficiency. This practice project demonstrates my understanding of helpdesk tools and customer support workflows.
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2 hrsA Gorgias practice helpdesk for a Shopify demo store. I handled sample tickets for refunds, damaged items, wrong items and order tracking, wrote replies and internal notes, and built an auto-tag rule for refund requests. Fictional customers and orders.
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3 hrsI set up a support ticket pipeline in HubSpot to practice customer support. I created 5 sample tickets (damaged items, wrong items, order tracking) and moved them from New to Waiting on contact to Resolved, with clear descriptions, priorities and internal notes. Practice project with fictional customers.
View project →Training that backs up the work.
Tell me about your customer support needs, and let's explore how I can help you deliver better customer experiences.