Hi, I'm Wanji
Give your clients the support they deserve, without doing it all yourself. I take care of onboarding, follow-ups, scheduling, and the details that keep clients supported, so you can focus on coaching and growing your business.
Nairobi, Kenya · Working mostly asynchronously, with a weekly call at a time that suits you.
For 5+ years, I worked as a fitness and nutrition coach. Keeping clients engaged and helping them stay on track was one of my strengths.
But I also learned how easy it is to spend more time running a coaching business than actually coaching. I was doing everything myself, and the work behind the scenes gradually took time and energy away from the work I loved most: helping people make progress.
That experience is a big part of why I do what I do today.
Through product design, I learned to build simpler, clearer workflows. As a certified Medical Virtual Assistant, I developed skills in day-to-day administration and handling sensitive information with care.
Now, I bring those experiences together to support coaches behind the scenes. I want your clients to win as much as you do, and I want you to have more room to do the work you love.
Give every new client a clear, welcoming start. I help manage welcome emails, intake forms, initial bookings, and client records so everyone knows what happens next.
Keep clients from feeling forgotten between sessions. I help manage routine enquiries, check-ins, follow-ups, progress trackers, and communication for group programs.
Keep sessions, calendars, records, and program logistics in order. I coordinate the moving parts so fewer details slip through the cracks.
The problem: New clients were waiting for next steps because onboarding details lived across messages and memory. What I built: A payment-to-first-session workflow, including a welcome email, intake tracker, and status dashboard. What changes: Every client has a clear next step, and the coach can quickly see who is ready and who needs a nudge.
The problem: With 15 active clients, some hadn't booked their next session, others had missed check-ins, and one had gone quiet for three weeks. What I built: A weekly follow-up tracker, coach-approved message templates, and a clear escalation process. What changes: Clients who may need support are easier to spot, and the coach can focus on the situations that need their attention.
The problem: Registrations and payments for a 20-person cohort were scattered across inboxes, making it difficult to see who was confirmed and what needed to happen next. What I built: A Trello workflow with task owners, enrollment and payment tracking, a timeline, and a waitlist. What changes: The coach and supporting team can see what's done, what's outstanding, and who needs attention.
If client admin is taking over your week, let's talk about what you can hand over and how I can support your business.