Refund Policy

Last updated: 20 October 2026

This policy explains how payments, cancellations and refunds work at VAPortfolio (vaportfolio.com). It is part of our Terms of Service.

What you pay for

• The Free plan is free. You never pay anything to build and publish a portfolio on the Free plan, so there is nothing to refund.
• VAPortfolio Pro is an optional yearly subscription ($25 per year in US dollars, the founding price until 3 November; members who joined at the founding price keep it while they renew). You pay by card through our secure payment provider. The price is always shown before you pay.
• VAPortfolio is a digital service. There are no physical goods, so there is nothing to ship or return.

Refund within 48 hours

If you change your mind, you can get a refund within 48 hours of any payment, including a yearly renewal. No questions asked.

We refund what you paid minus the card processing fee our payment provider keeps (about 5%, for example $1.29 on a $25 payment). That fee is charged by the card network and our payment provider when you pay, and they don't give it back to us when a payment is refunded.

After 48 hours, payments can't be refunded, except where the law requires it or in the cases below.

Charged by mistake

If you were charged twice for the same thing, charged after you turned off renewal, or charged an amount different from the price you were shown, email us and we will refund the wrong charge in full, including the processing fee.

How to ask for a refund

1. Email support@vaportfolio.com from the email address you use to log in to VAPortfolio.
2. Tell us the date of the payment and that you'd like a refund. You don't have to give a reason.
3. We confirm by email once the refund has been sent.

Refunds go back to the card you paid with, in US dollars. We usually process them within 2 working days of your request. Your bank then normally takes 5 to 10 working days to show the money on your statement. If your card is in another currency, your bank's exchange rate may make the amount look slightly different.

What happens to your portfolio after a refund

When a payment is refunded, Pro ends straight away and renewal is turned off. Your portfolio stays online on the Free plan. Nothing is deleted: anything beyond the Free plan's limits is simply hidden, and it all comes back if you upgrade again later.

Cancelling Pro

• You can turn off renewal at any time from your dashboard (My plan), or by emailing us. You don't need to give a reason.
• When you cancel, Pro stays on until the end of the year you've already paid for, and you won't be charged again.
• Cancelling after the 48-hour window stops future payments but doesn't refund the year already paid. We don't give partial refunds for unused time.
• We email you about a week before each yearly renewal, so you have time to decide.
• If you delete your account, your Pro subscription is cancelled too. The 48-hour refund rule still applies.

If a renewal payment fails

If we can't take a renewal payment, we'll email you and Pro stays on for 3 more days so your page isn't affected while you sort it out. If it isn't paid by then, your portfolio moves to the Free plan. You are never charged for a renewal that didn't go through.

Free Pro and rewards

Pro you received for free (for example by inviting friends, sharing a post, or as a featured member or partner) was not paid for, so it has no cash value and can't be refunded or exchanged for money.

Card disputes

If something looks wrong with a charge, please email us first. We can usually fix it quickly, and it's much faster than a dispute with your bank.

Contact us

VAPortfolio
B32 Waibaw A Unguwa Gabaj, Kano, Nigeria
Phone: +234 816 267 8831
Email: support@vaportfolio.com